Where do you ship?
We ship across the United States:
- Free UPS Ground 1-2 day shipping on subscription orders (CLUB BOXES ONLY) to Western states: California, Arizona, Nevada, New Mexico, Oregon, Washington, and Utah.
- All one-time, a la carte, and non-subscription orders ship for $25.
- Orders outside the West ship UPS 3 Day Guarantee for $45.
Please note we are unable to ship to P.O. Boxes and deliveries to businesses may arrive after hours.
When will my one-time order ship?
We ship every Monday & Tuesday. Select your ship date at checkout. Orders placed by noon on Tuesday ship the same week.
When will my subscription order ship?
Login to your account (link) to view your next shipment date. By default, subscription orders renew on a Thursday and ship the following week. You can select a specific date in your account or skip a shipment altogether.
Do I need to be home for delivery?
No, you don't need to be home for delivery! No signature is required and your products will stay frozen for up to 4 days after the ship date.
How is your meat packed?
We pack all products in biodegradable coolers you can wash down the sink or add into compost! No need to be home for delivery. Dry ice keeps everything frozen until you arrive.
What if I have an issue with my order?
While unlikely, it's possible your order may arrive partially thawed. Meat below 40 degrees is safe to consume and may be refrozen or thawed completely for consumption.
If your order is delayed 4 or more days and is over 40 degrees, contact firstname.lastname@example.org.
Broken seals do happen from time to time due to freezing or thawing. A loose package does not mean the meat is spoiled or damaged. However, it may be more susceptible to freezer burn.
May I pick up my order?
Not yet—but it's a service we hope to offer in the future! You'll find a variety of cuts and local products in our San Luis Obispo retail store. If you would like to check on a specific item before visiting, please email email@example.com.
Do I need a bigger freezer?
No, you don't! Most boxes include an average of 10 lbs of product, which fits in a home freezer (granted it's not already full).
What is a Heritage Breed?
Historic breeds of traditional livestock raised prior to the mainstream monoculture movement of industrial agriculture.